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Our policies

This section contains policy details for our retail and reseller partners, regarding our shipping, RMA, delivery timeframes, and other helpful information. This section will update as new features and options are implemented.

Shipping Information

Shipping Methods
We currently make available several different shipping options for our customers, to better service the varying time requirements of our clients. We exclusively use services from UPS and the United States Postal Service to meet the service commitments we offer.

Processing Timeframe
All orders successfully submitted and paid-for into our ordering system by 5pm Eastern Standard Time on a business day will ship that same business day. Orders placed after 5pm, or on weekends or holidays, will ship the next business day. When making time-in-transit estimates, please take into account that all packages ship from our warehouse and fulfillment center in southeastern Pennsylvania.

Shipping Policy Details

RMA Procedure

All returns must be accompanied by a Denaq-provided RMA number. Before making a return, you must contact Denaq to obtain an RMA number. Returns without an RMA number arriving at our distribution center run the risk of being mis-routed or returned-to-sender.

Obtaining an RMA number
Please call toll-free 888-336-2730, and select the option which best describes your relationship with Denaq (End Consumer or Reseller).

One of our representatives, located right here at our main offices in Pennsylvania, will assist you with your return.

Privacy Policy

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:
This notice applies to all information collected or submitted on the Denaq website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Email address
Phone number
Credit/Debit Card Information

On some pages, you can submit information about other people. For example, when you choose to have items shipped to another person or business, via our drop-shipping option. The only information we collect about these people is the information relevant to processing and shipping the order in a timely fashion. We do not use this information for any other purpose, and we will always contact the purchaser before ever contacting the purchaser's customer or client.

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by logging into your account, and accessing your "My Profile" section. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us toll-free at 888-336-2730, or send us an email at info@denaq.com.
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